Terms & Conditions

1. Who we are

The Services are operated by E GRAHOK, House 56, Road 6, Block G, Banasree, Dhaka-1219, Bangladesh (Business DBID registration number: 770351655). You can reach us at support@egrahok.com. Additional contact details are on our Contact Us page.

2. Definitions

• “Account” means the account you create to access the Services.
• “Content” means audio recordings, summaries, text, artwork, templates, software, and other material made available through the Services.
• “Subscription” means a recurring paid plan that gives you access to premium features or Content for a billing period.
• “Billing Period” means the recurring interval (for example, monthly or annual) for which a Subscription is charged.
• “Store” means the Apple App Store, Google Play, or another third-party platform through which a mobile application is distributed.

3. Eligibility & accounts

You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase a Subscription or product. Users between the minimum digital-consent age in their country (13 in most regions, up to 16 in parts of the EEA) and the age of majority may use the free features of the Services only with the consent and supervision of a parent or legal guardian, who accepts these Terms on their behalf.

You are responsible for the accuracy of your registration information, for keeping your login credentials confidential, and for all activity that occurs under your Account. Notify us immediately at support@egrahok.com if you suspect unauthorised use. Accounts are personal to you and may not be sold, shared, or transferred.

4. The Services

We offer digital products across learning, productivity, and knowledge, including websites, membership sites, and paid subscription mobile applications that provide audio content such as audiobook summaries and Islamic audio programming. Features, Content libraries, and availability may vary by country, platform, and plan, and may change, be added, or be discontinued over time. We may also run limited betas or “coming soon” previews that are provided on an as-is basis.

5. Subscriptions, billing & auto-renewal

Some Services are offered on a paid Subscription basis. When you start a Subscription, you authorise us (or the relevant Store or payment processor) to charge your chosen payment method the plan price shown at checkout, plus applicable taxes.

Automatic renewal

Subscriptions renew automatically. At the end of each Billing Period, your Subscription will renew for another Billing Period of the same length and your payment method will be charged the then-current price for that plan, unless you cancel before the renewal date (see Cancellation). For purchases made through a Store, you must cancel at least 24 hours before the end of the current period to avoid the next charge.

Payment methods, currency & taxes

We accept major payment cards (Visa, Mastercard, American Express) and supported local payment methods, processed by PCI-DSS-compliant third-party payment processors; we do not store full card numbers. Card payments may require Strong Customer Authentication (for example, 3-D Secure). Prices are shown in the currency displayed at checkout. You are responsible for any VAT, GST, sales tax, or similar charges, which will be added where we are required to collect them; where we are not, you remain responsible for self-assessing and remitting any tax due in your jurisdiction. Currency conversion and cross-border fees applied by your bank or card issuer are your responsibility.

Failed payments

If a charge fails, we may retry it, and we may suspend or downgrade your access until payment succeeds. You remain responsible for amounts that were due for periods during which you had access.

6. Free trials & promotions

We may offer free trials or promotional pricing. Unless stated otherwise, a free trial automatically converts into a paid Subscription at the standard price when the trial ends, unless you cancel before the end of the trial. Only one trial or introductory offer is available per user or household unless we say otherwise. We may modify or withdraw a trial or promotion at any time.

7. App store purchases

If you buy a Subscription inside a mobile application through a Store, the transaction is processed and billed by that Store under its own terms. You manage, upgrade, or cancel a Store-billed Subscription in your Store account settings, not through us, and refunds for those purchases are handled under the Store’s policies. Apple and Google are not parties to these Terms but may be third-party beneficiaries entitled to enforce them against you in respect of your use of their platform.

8. Price changes

We may change Subscription prices and the composition of plans. If a change affects your current plan, we will give you advance notice by email and, where required, ask for your consent before the change takes effect at your next renewal. If you do not accept a price increase, you may cancel before the change takes effect; continued use after the effective date constitutes acceptance of the new price.

9. Cancellation

You can cancel a Subscription at any time:

• for Subscriptions purchased on our websites, through your account settings or by emailing support@egrahok.com;
• for Subscriptions purchased through a Store, through your Apple App Store or Google Play account settings.

Cancellation stops future renewals. Unless a refund is required by law or by our Refund Policy, your Subscription remains active until the end of the Billing Period you have already paid for, after which paid access ends.

10. Refunds

Refunds and statutory withdrawal rights (including the 14-day right of withdrawal for consumers in the EU, EEA, and UK) are described in our Refund Policy. Nothing in these Terms limits any non-waivable consumer right you have under the mandatory law of your country of residence.

11. Licence & acceptable use

Subject to these Terms and your payment of any applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Services and stream the Content for your own personal, non-commercial use.

You agree not to, and not to allow anyone else to:

• copy, download (except where a feature expressly allows it), record, rebroadcast, publicly perform, sell, sublicense, or redistribute the Content;
• share your Account or login credentials, or use the Services on behalf of multiple people beyond any household or seat limits;
• circumvent, disable, or interfere with digital rights management, security, rate limits, or access controls;
• scrape, crawl, data-mine, or use bots to extract Content or data, or use the Content to train machine-learning models;
• reverse engineer or decompile our software except to the extent this restriction is prohibited by law;
• upload malware, or use the Services to infringe intellectual property, violate privacy, or break the law;
• resell, commercially exploit, or use the Services to build a competing product.

12. Intellectual property

The Services and all Content, software, trademarks, logos, and design elements are owned by E GRAHOK or its licensors and are protected by intellectual property laws. Except for the licence in Section 11, no rights are granted to you. “E GRAHOK”, “GRAHOK”, and our product names and logos may not be used without our prior written permission.

13. User content & feedback

If the Services let you submit content such as reviews, ratings, comments, or profile details (“User Content”), you keep ownership of it but grant us a worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, and use that User Content to operate and promote the Services. You are responsible for your User Content and confirm you have the rights to submit it. We may remove User Content that violates these Terms. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

14. Third-party services

The Services rely on and may link to third parties (for example, payment processors, hosting providers, analytics providers, and the Stores). We are not responsible for third-party services, and your use of them is governed by their terms and privacy policies.

15. Disclaimers

The Services and Content are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, to the maximum extent permitted by law.

Our audio summaries, educational, and religious Content are provided for general information and personal enrichment only. They are not a substitute for the original works and do not constitute professional, financial, legal, medical, or religious advice. You are responsible for how you act on the Content.

Some countries do not allow the exclusion of certain warranties, so some of the above may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, E GRAHOK and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Services.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Services in any 12-month period will not exceed the greater of (a) the amount you paid us for the Services during that period, or (b) USD 50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for a consumer’s non-waivable statutory rights.

17. Indemnification

You agree to indemnify and hold E GRAHOK harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right. This section does not apply to consumers to the extent prohibited by applicable law.

18. Suspension & termination

You may stop using the Services and close your Account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, if your payment method fails, if we reasonably suspect fraud or abuse (including chargeback abuse), or if we discontinue the Services. On termination, the licences granted to you end. Sections that by their nature should survive (including Sections 10–12 and 15–21) will survive termination.

19. Sanctions & export control

You represent that you are not located in, and are not a national of or ordinarily resident in, a country or territory subject to comprehensive government or international sanctions, and that you are not on any government list of prohibited or restricted parties. You may not use the Services in violation of applicable export-control or sanctions laws. We may refuse service, cancel Subscriptions, or block access to comply with these laws.

20. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable advance notice (for example, by email or an in-product notice) before it takes effect. The “Last updated” date at the top shows the latest revision. Your continued use of the Services after a change takes effect means you accept the updated Terms; if you do not accept them, you should stop using the Services and cancel any Subscription.

21. Governing law & disputes

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-laws rules. Subject to the paragraph below, the courts of Dhaka, Bangladesh have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

If you are a consumer resident in the EU, EEA, UK, or another jurisdiction whose law gives you the right to bring proceedings in your local courts and to rely on mandatory local consumer-protection rules, nothing in this section deprives you of that right or protection. Before starting formal proceedings, please contact us at support@egrahok.com so we can try to resolve the matter informally.

22. General

• Entire agreement. These Terms, the Privacy Policy, and the Refund Policy are the entire agreement between you and us regarding the Services.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may give notices by email, in-product message, or posting on our website. Legal notices to us must be sent to contact@egrahok.com.

23. Contact

E GRAHOK
House 56, Road 6, Block G, Banasree, Dhaka-1219, Bangladesh
General & billing: support@egrahok.com
Legal notices: contact@egrahok.com
Privacy: contact@egrahok.com